Anywhere DESCRIPTION
This recruitment will remain open until December 8, 2024. The agency reserves the right to make a hiring decision at any time after the initial screening date on November 22, 2024. It is in the applicant’s best interest to submit materials as soon as possible.
Make a Difference: Protect Consumers & Join Our Dynamic Team!
The Office of the Insurance Commissioner (OIC) seeks a motivated and qualified individual for a Functional Program Analyst 3 – Property & Casualty Compliance Analyst position. This role is within the Consumer Protection Division and offers the chance to work from our Tumwater Office.
WHY OIC?
Meaningful work : Ensure a healthy insurance market & protect Washington consumers.
Impactful career : Make a daily difference in the lives of countless Washingtonians.
Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues.
Flexible work options : Hybrid work opportunities.
About the Position
This position independently researches and resolves consumer complaints involving licensed insurance companies and responds to consumer inquiries regarding insurance issues. This includes time spent answering phone calls to the Consumer Hotline, helping in-person consumers with questions, as well as communicating via email, web-based applications, and participating in outreach events.
We are looking for someone who:
Has prior professional experience in the insurance industry
Is analytical and enjoys reading and interpreting laws and regulations
Communicates effectively and can translate complex information into easy-to-understand information to help consumers understand insurance laws, regulations and other insurance related information
Is team player who enjoys collaborating
Is a critical thinker who likes to problem solve and get to the root of an issue
Likes talking to people
DUTIES
The duties of the position include, but are not limited to:
Providing the highest level of customer service by seeing cases through to their full conclusion while following the agency’s quality control standards.
Researching and reviewing consumer complaints, analyzing carrier responses to the complaints for compliance with appropriate laws and advocating for consumers when appropriate.
Documenting complaints and inquiries in the agency database with adequate case detail supported by clear, concise and timely comments.
Writing clear letters with appropriate detail and explanations to both insurers and consumers.
Staffing the Consumer Hotline.
Educating the public, their representatives, or industry members regarding insurance or insurance related issues.
Speaking to audiences inside and outside the agency on insurance-related matters.
QUALIFICATIONS
Required Qualifications :
Six years of full-time or equivalent professional work experience in one or more of the following: 1) ensuring compliance with governmental statutory and regulatory requirements, 2) working as an investigator or negotiator handling consumer or contractual-related issues, or 3) professional work in one or more lines of insurance.
AND
One year experience in a consumer call center answering consumer questions and complaints about products, services, laws, regulations, and offering advice or referral services to assist consumers with their questions or complaints.
AND
Basic-level experience using Microsoft Word and Outlook.
*Bachelor’s degree from an accredited college or university whose accreditation is recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent, involving major study in business administration, public administration, insurance administration or related field will substitute year for year of professional work experience.
Preferred/Desired Qualifications:
Demonstrated experience collecting data, conducting qualitative and/or quantitative research and analyzing results to make an informed decision or conclusion.
Intermediate-level experience using Microsoft Word and Outlook.
Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.
How to Apply :
Create an online account : Go to the job posting and click the big green “Apply” button. You’ll need to set up an account if you haven’t already.
Complete your application : Be sure to answer all the questions fully and honestly. Avoid vague answers like “see resume.” This may result in disqualification.
Attach your cover letter and resume. Applications that do not include a cover letter and resume or are incomplete will be automatically disqualified.
Provide references : List three people who have supervised your work and can vouch for your skills. If you don’t have enough, you can include people like teachers, college professors, or other professional colleagues.
Contact us : For inquiries about this position, please contact us at recruitment@oic.wa.gov .
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